Privacy Policy

1. Information collected and purposes

• We may collect name, contact details, booking preferences, stay details, legally required identity and guest-registration information, transaction references, enquiries and feedback.
• If enabled, our website and booking providers may collect technical and usage data through cookies and similar tools.
• We use information to administer reservations and guest stays, communicate with guests, process payments, fulfil legal obligations, handle support requests, improve services and send marketing messages where lawful and appropriately authorised.

2. Sharing, security and retention

• Information may be shared with authorised booking, payment, property-management or technology providers and competent authorities where necessary or required by law.
• We do not sell guests’ personal information to third-party advertisers.
• We use reasonable security measures and retain information only for as long as needed for the relevant purpose, legal obligations and lawful business needs.

3. Requests and privacy contact

Guests can contact us regarding applicable rights to access, correction, deletion or grievance redressal, subject to legal requirements and exceptions.

Privacy and grievance enquiries: [email protected]

General support: [email protected]

Website cookies and providers: Google Analytics is used.

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