Guest & Booking Policy

1. Reservations and payment

• All bookings require 100% advance payment and are confirmed once payment is received and a booking confirmation has been issued.
• Prices may vary by date, accommodation category, season, availability and promotion. Applicable taxes and mandatory charges will be shown before payment.
• Guests must provide correct contact and reservation details. Requests for specific beds, early check-in or other arrangements are subject to availability.
• Bookings through third-party platforms are subject to the rate and cancellation terms disclosed on that platform at checkout.

2. Check-in, check-out and identification

• Check-in is from 2:00 PM and check-out is before 11:00 AM (Indian Standard Time).
• Reception assistance is available 24 hours a day. Early check-in or late check-out is subject to availability and any charge disclosed in advance.
• Every guest must present valid government-issued photo identification. International guests must present a valid passport and the immigration documentation required by law.
• Guests arriving before check-in may leave luggage temporarily at reception, subject to available space and collection arrangements confirmed with staff.

Age Restriction Policy

Cliff & Coral welcomes guests aged 18 to 45 years (inclusive) across all accommodation categories, including dormitories and private rooms. Guests must meet this age requirement on the date of check-in and provide valid government-issued photo identification for age verification. Children below 18 and guests above 45 years are not permitted to stay.

3. Dormitories and shared facilities

• Each dormitory bed is for one registered guest. Guests should use only their allocated bed and respect shared sleeping areas.
• All dormitories have lockers. Guests are responsible for securing their belongings and should report any problem with a locker promptly.
• Unregistered visitors are not allowed inside dormitories or guest rooms.
• Common areas are for registered guests to work, unwind and socialise; please keep them tidy and use headphones for calls or media.
• The sea-view terrace and other facilities may be temporarily restricted due to weather, safety, maintenance or operational reasons.

4. Guest conduct, alcohol, smoking and pets

• Treat other guests, staff and neighbours with respect. Harassment, discrimination, violence, threatening conduct and illegal activity are prohibited.
• Please keep noise at a reasonable level and respect other guests, especially at night.
• Smoking and vaping are not allowed in guest rooms or dormitories; other areas may also be restricted by law or hostel instructions.
• Alcohol consumption is not permitted in guest rooms or dormitories. Consumption elsewhere on-site is permitted only where expressly authorised by management and lawful under applicable Kerala excise rules and licensing conditions.
• Pets are not permitted. Requests involving legally protected assistance animals will be assessed under applicable law.
• Guests may be charged for damage caused beyond ordinary wear and tear, based on a reasonable assessment. Serious breaches of house rules may result in removal or cancellation of a stay, subject to applicable law.

5. Safety and valuables

• Guests should follow reasonable safety instructions and must not obstruct emergency exits or misuse fire-safety equipment.
• Please report accidents, security concerns, property damage or lost belongings promptly to reception.
• Guests should use available lockers. The hostel’s responsibility for lost or damaged belongings is governed by applicable law and the circumstances of the incident.

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