Cliff & Coral
Cancellation & Refund Policy
Operated by Koordially Yours Hotels LLP · Updated: 3 November 2026
The cancellation terms displayed and accepted when booking govern that reservation, subject to applicable legal rights. All deadlines below are measured from 2:00 PM IST on the scheduled check-in date.
1. Standard-season cancellation
| Cancellation timing | Charge / refund |
|---|---|
| 7 days or more before check-in | Free cancellation with a 100% refund. |
| 4–7 days before check-in | 50% of the total booking amount will be charged. |
| 0–3 days before check-in | Non-refundable. The full booking amount will be charged. |
2. Peak-season dates and long weekends
- All bookings from 20 December to 5 January (inclusive) and during designated long weekends are non-cancellable and non-refundable.
- Special rates and cancellation terms for group bookings or promotions, where applicable, will be disclosed before confirmation.
3. Changes, refunds and exceptional circumstances
- Changes of date or accommodation type are subject to availability, any price difference and approval; a requested change does not automatically waive an applicable cancellation charge.
- Eligible refunds will be initiated within 7 working days.
- Refunds are normally made to the original payment method. The bank or payment provider may take additional time to credit the amount.
- Where Cliff & Coral cannot provide confirmed accommodation, guests will be offered a suitable alternative with their agreement or an appropriate refund for accommodation not provided, without limiting remedies available under law.
- Third-party booking platforms may administer cancellations or refunds according to the terms disclosed for the selected rate and their payment arrangements.
For booking changes or refund queries, email [email protected].
Contact
Cliff & Coral – North Cliff, VarkalaOperated by Koordially Yours Hotels LLP
Email: [email protected]
Postal address: Tibetan Market, North Cliff Road, Varkala, Kerala 695141, India
Telephone / WhatsApp: +91 78997 04979